OICO POLICY
Production
OICO products are handmade, most of them are also personalized and custom made. Everything is made by the owner and creator herself from scratch. All of this takes an approximated production time of 2-4 weeks. Time may vary due to order volume at the moment or the type of product purchased. You may ask to confirm production status at anytime.
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Shipping
Shipping cost to Puerto Rico starts at $4 and for United States cost starts at $4.50 depending on size and weight or USPS pricing. Once the package has been shipped you will receive a tracking number and it will arrive in about 2-7 working days approximately. Once shipped OICO is not responsible for any delays or lost packages due to USPS.
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Personal deliveries in Puerto Rico will not be an option, all deliveries will be shipped by post office.
Order Claims
OICO is not responsible for any actions done by the United States Post Office (USPS). If a claim needs to be made due to USPS package loss client will have all the information needed to summit it on USPS.com with the tracking number provided by OICO once shipped or personally in the nearest post office.
Exchanges and Returns
In OICO products are personalized and unique, there made by the clients specifications. OICO offers products such as accessories and swimwear, due to the origin of this products and hygiene returns or exchanges are not accepted.
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Any product damage must be identified as quickly as possible. Client has 5 days to notify any damage from the shipping arrival date. Product must also show all the tags in place when notifying the product damage otherwise it will not be accepted. No money back or refund for any cause. All damages will be re-shipped with same new products, if for any reason the same product/fabrics are sold out the customer will be offered alternative available fabrics or products to replace the damage ASAP.
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OICO swimwear style patterns are made from general size measurements, if size is not a match returns or exchanges are not accepted. This also applies for unfit styles or any other reason for returning or exchanging products. All prices are FINAL, once the payment has been made this policy is automatically applied.